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  1. #1 by kelly green on April 15th, 2016 - 6:51 pm

    I was playing at this casino for three days and made cash deposits without promotions i won over 3000.00 and then they suddenly lock my account saying i had multiple accounts but wouldnt tell me anything or show me proof or anything they just basically said sorry about your luck.
    below is the transcript from their sister site sahara because i couldnt get a hold of anyone from ricardos and none of their casinos have a telephone number which should be a warning sign in itself BEWARE THEY ARE VERY CORRUPT..

    Live Chat
    10 : 13 : 29 (system): Agent Don has joined the chat.
    10 : 13 : 42 (Don): How may I help you?
    10 : 15 : 05 (Don): That is correct, yes
    10 : 16 : 47 (Me): i have done nothing wrong
    10 : 17 : 28 (Me): xxxxxxx
    10 : 19 : 20 (Don): One moment please
    10 : 21 : 57 (Me): just a sec
    10 : 23 : 47 (Me): i received one from sahara sands
    10 : 25 : 00 (Me): same with tropica
    10 : 26 : 47 (Don): Unfortunately this is a known error in the mailing system, that sends these emails automatically when accounts are recently closed. This is currently being worked on.
    10 : 31 : 17 (Me): i know why the email address that ricardos has is xxx@gmail.com
    10 : 32 : 23 (Me): they have all my correct info and didnt have a problem when i was depositing and losing
    10 : 35 : 04 (Me): it just seems alittle strange that just when i win i get locked out of all casinos covienient
    10 : 37 : 24 (Don): It is unfortunate that this was found at a time like this, it is usually when a first withdrawal has been requested that a more thorough and manual review is done to ensure that cashouts can be paid
    10 : 41 : 06 (Me): i am the only one that lives here besides for my 4 children
    10 : 42 : 56 (Me): ok if you are accusing me please prove or tell me what different details were given
    10 : 44 : 47 (Me): im taking this to every gambling blog and you guys ripped me off of over 3000
    10 : 45 : 33 (Don): Is there anything else I can help with at this time?
    10 : 46 : 55 (Me): you will regret this believe me take my word you all will be blacklisted you already aree on a couple of blogs i should of listened to them
    10 : 48 : 16 (Me): THE DETAILS OF THE DIFFERENT ACCOUNTS THATS BULLSHIT
    10 : 49 : 50 (Me): I BETTER BE REFUNDED EVERY DEPOSIT I MADE AT EVERY SISTER SITE AS WELL
    10 : 51 : 11 (Me): YOU GUYS ARE SO CORRUPT YOU DONT EVEN HAVE A PHONENUMBER TO CALL
    10 : 52 : 10 (Me): I WANT TO SPEAK TO AGENT DOUGLASS
    10 : 53 : 26 (Me): I ALREADY COPIED
    10 : 54 : 52 (Me): I PROBABLY WONT BE TALKING TO YOU SOON BLACKLISTED CASINOS USUALLY DONT Last especially when gamblers , the big chip list and all the other ones have blacklisted
    10 : 54 : 58 (Me): gooodbye
    ‚Äč

  2. #2 by casinobonusgirl on April 16th, 2016 - 2:42 pm

    @kelly green
    Hi Kelly, I am not sure why you posted this under the Grand Eagle Casino bonus, but the casinos you mentioned are not related to this one. I did however email my affiliate manager for the casino group you mentioned and they informed me that you have used 3 different aliases to register multiple accounts. If you are using different aliases and different credit cards, they are taking the precaution because charge backs could follow, and also you are not allowed to do this.
    They also told me that they have contacted you and told you all of this. If you would like more information I can provide that to you if you would like, just let me know.
    Thanks
    The 123 Online Casino Bonuses Team

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